The report classifies Wema Bank as number three in SME Banking, this is three places higher than the bank’s 2020 classification.

Wema Bank has been consistent in its drive to support the growth and development of SMEs in the country. The bank has initiated several financial and advisory support programs to boost SMEs, some of which include: Single-digit loans for women, uncollateralized loans for SMEs, quarterly SME webinars, access-to-market initiatives, and a plethora of other advisory and support services

In the last year, Wema Bank pioneered the establishment of the first bank-led SME business school in the country, aimed at boosting critical knowledge and capabilities for SMEs at no cost to beneficiaries. The business school which enjoys the support of Frankfurt School of Finance and Management, Germany, has reputable consultants and organizations such as Ernst & Young, MTN, Microsoft, Google, Agusto, etc. facilitate at the program.

The KPMG survey ranked banks using the six pillars of customer experience excellence, including integrity (being trustworthy and engendering trust), resolution (turning a poor experience into a great one), and expectations (managing, meeting, and exceeding customer’s expectations. The others were empathy (understanding the customer’s circumstances to drive deep rapport), personalization (using individualized attention to drive emotional connection), and time and effort (minimizing customer effort and creating frictionless processes).

In a statement on the survey report, KPMG said, “This year’s leaders show digital banking excellence and have adapted well to higher transaction volumes and complaints.”

Commenting on the bank’s KPMG ranking, the Managing Director/CEO, Wema Bank, Ademola Adebise, said it was an affirmation of the bank’s commitment to the growth and well-being of SMEs as critical contributors to the economy.

He said, “At Wema Bank, we recognize SMEs as an important part of the economy, and we are always on the lookout for their well-being. We are happy that the SMEs acknowledge our contributions, hence our ranking.”

Speaking further, he stated that recognitions such as this are an invitation to do more. He therefore gave the bank’s unwavering commitment to intensifying its support to SMEs in year 2022.

Recall that in 2020, Wema Bank received the SME Bank of the year award from Business Day, and in 2021, the bank has again received this recognition from KPMG as a customer experience leader in the banking industry. This is definitely a bank to look out for in 2022.

The KPMG Nigeria Banking Industry Customer Experience Survey has been held annually for the last 15 years with the 2021 edition themed “Changing Customer, Changing Priorities”.

The post Wema Bank Ranked among Customer Experience Leaders by KPMG appeared first on Business News in Nigeria.

It all started when singer Davido appealed to his fans, and friends to donate N1 million each to him in celebration of his fast-approaching birthday.

Shortly after making the post across his verified social media pages, the music star’s friends and fans started to donate N1 million individually to his Wema Bank account.

The money donated was surprisingly much, such that over N90 million was donated to the Wema Bank account in less than four hours.

The donation caused the bank to trend across all social media platforms, including Twitter.

Ecstatic about the free publicity, the financial institution took to Twitter for the first time in over six months that the federal government disclosed the controversial ban.

However, when Unmaskng.com put a call through to Director of Corporate Communications, Osita Nwanisobi, for reaction and possible sanctions on the bank for floating the Twitter ban, he didn’t answer his phone, neither did he respond to the message from our correspondent.

Wema Bank, others comply to Twitter ban

Since when Lai Mohammed, the minister of information and culture, disclosed that the President Muhammadu Buhari-led government had effected the Twitter ban, many people in the country have been bypassing it with the use of Virtual Private Networks (VPNs).

According to Mohammed, following the ban, telecommunication companies in the country were directed to halt the accessibility of Twitter on their networks.

The Twitter ban, however, stopped many corporate organisations like Wema Bank, from using the micro-blogging site.

However, for the first time since Saturday, June 4, that the federal government announced that Twitter had been banned, the Deposit Money Bank (DMB) must have bypassed it like other Nigerians, with the use of VPNs, as it tweeted in reaction to Davido’s N1 million donation challenge.

Without minding what could happen for tweeting after the ban, the financial institution tweeted: “We heard your GOAT called our name. Well…”

The post CBN Keeps Mute As Wema Bank Flouts Twitter Ban Because Of Davido appeared first on Business News in Nigeria.